Terms & Conditions

Quotes are based on the information you provide. Where the job differs materially from that description, such as additional items, restricted access or extra hours, we will discuss any variation with you before proceeding.

Fixed price quotes remain valid for 30 days unless stated otherwise. Hourly rates, minimum charges and travel time are disclosed at the time of quoting.

A booking is confirmed once you accept the quote and we confirm a date and time. You are responsible for ensuring safe and lawful access to the property, including parking, lifts and keys.

Where access is unavailable or unsafe on the scheduled day, waiting time or a call-out fee may apply.

Payment is due on completion of the work unless other arrangements have been agreed in writing. We accept card, bank transfer and cash, and invoicing can be arranged for approved commercial clients.

Deposits may be required for larger jobs or interstate moves, and will be credited against your final invoice.

You may cancel or reschedule at no charge with at least 48 hours' notice. Inside 48 hours a fee may apply to cover crew scheduling and lost availability.

We may reschedule where severe weather, vehicle failure or other circumstances beyond our control make it unsafe or impractical to attend. We will contact you as early as possible.

We hold public liability insurance and carry appropriate cover for the services we provide. Details are available on request.

Certain items, including cash, jewellery, documents, perishables and items packed by the customer, may be excluded from cover. Fragile or high-value items should be identified before work begins.

Nothing in these terms excludes rights and guarantees you have under the Australian Consumer Law.

If something isn't right, contact us within seven days of the job so we can investigate and put it right. We take every complaint seriously and aim to resolve issues quickly and fairly.